Privacy Policy

This Privacy Policy outlines how UK Online Music Awards (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you interact with our website located at https://ukonlinemusicawards.com (the “Site”). We are committed to safeguarding your privacy and upholding the highest standards of data protection in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws.

By accessing or using our Site, you acknowledge and agree to the practices described in this Privacy Policy.

1. Commitment to Data Protection and Privacy
We respect your right to privacy and are committed to maintaining transparent and respectful handling of personal data. We maintain appropriate administrative, technical, and organizational safeguards to ensure the confidentiality, integrity, and availability of your personal information.

2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through interactions with the Site, including when users browse, create accounts, subscribe to marketing, or engage in transactions.
We, UK Online Music Awards, act as the data controller under GDPR and the business under CCPA for all personal data collected on ukonlinemusicawards.com.

3. Categories of Personal Data We Collect

We may collect and process the following categories of personal data:

a. Usage Data
Includes details about your use of our Site such as your browser type and version, IP address, device information, pages visited, referral sources, session durations, and interactions with site features.

b. Account Data
Includes your name, email address, phone number, billing address, and any login credentials if you create an account.

c. Profile Data
Includes preferences, purchase history, browsing behavior, and interests you express through our Site.

d. Communication Data
Includes emails, customer support requests, feedback, queries, and messages you send to our team.

e. Technical Data
Includes device type, operating system, screen resolution, browser configuration, and software or platform preferences.

f. Transaction Data
Includes payment information (limited to what is required by our payment processor), shipping addresses, order history, and invoice details for purchases made through the Site.

g. Preference Data
Includes your opted-in settings for marketing communications, content preferences, subscription types, and categories of music/events of interest.

4. Legal Bases for Processing Personal Data

We rely on the following lawful bases for processing personal data under applicable data protection laws:

– Performance of a Contract: To fulfill a contract with you, such as providing tickets or subscribing you to a service.
– Consent: Where required, particularly for marketing emails or optional cookies, we will obtain your explicit consent.
– Legal Obligation: To comply with a legal obligation, such as maintaining financial records or responding to regulatory inquiries.
– Legitimate Interests: For purposes such as analytics, fraud detection, maintaining security, and improving our services – provided your interests and rights do not override ours.

5. Your Rights as a Data Subject

Under GDPR and CCPA, you have the following rights regarding your personal data:

– Right to Access: You may request access to your personal data and obtain a copy.
– Right to Rectification: You may request corrections to inaccurate or incomplete information.
– Right to Erasure: In certain circumstances, you may request deletion of your personal data (“right to be forgotten”).
– Right to Restriction: You may request limiting the use of your personal data under defined conditions.
– Right to Data Portability: You may request your personal data in a structured, machine-readable format to be transferred to another controller.
– Right to Object: You may object to the processing of your data based on legitimate interests or direct marketing.
– Right to Opt-Out (CCPA): California residents may request not to have their personal information sold or shared.

To exercise these rights, please contact us at [email protected]. We may require verification of your identity where legally permitted or required.

6. Security Measures

We implement robust technical and organizational measures to protect personal data including, but not limited to:

– Data encryption during transmission and at rest.
– Role-based access control with limited personnel access.
– Regular system security audits and software patching.
– Daily backups stored securely.
– Staff training in data privacy practices and incident response protocols.

While we take reasonable precautions, no data transmission or storage can be guaranteed to be 100% secure.

7. International Data Transfers

If your personal data is transferred outside of the United Kingdom, European Economic Area (EEA), or your jurisdiction, such transfers will be protected by appropriate safeguards, including:

– Standard Contractual Clauses approved by the European Commission.
– Transfers to jurisdictions deemed to provide an adequate level of protection.
– Binding contractual and organizational commitments by our subprocessors.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or to comply with legal and regulatory obligations. Retention periods include:

– Account Data: Retained for as long as your account is active and up to 3 years after closure.
– Transaction Data: Retained for 7 years to comply with financial regulations.
– Communication Data: Retained for 2 years after last contact unless legally required longer.
– Preference Data and usage analytics: Retained for up to 2 years unless you withdraw consent.

9. Cookie Policy

Our Site uses cookies and similar technologies to enhance functionality and improve performance. Cookies used include:

– Essential Cookies: Required for basic site access and navigation.
– Functional Cookies: Enable enhanced features such as remembering preferences.
– Performance & Analytics Cookies: Help us understand user behavior and optimize the Site.
– Marketing Cookies: Track activity to tailor promotional content.

10. Cookie Management and Legal Compliance

Upon your first visit to ukonlinemusicawards.com, we display a cookie banner requesting your consent for non-essential cookies. You have the right to:

– Accept or reject all non-essential cookies.
– Adjust your cookie settings at any time by accessing our cookie management tool on the Site.
– Use your browser settings to control or delete cookies as desired.

We comply with the GDPR (Articles 6 and 7) and CCPA with respect to cookie opt-in and opt-out mechanisms.

11. Children’s Privacy

We do not knowingly collect or process personal data from children under the age of 13. If you are a parent or legal guardian and believe your child has provided personal data to this Site, please contact us at [email protected], and we will take appropriate steps to delete such data.

12. Policy Updates and Notification

We may update this Privacy Policy periodically to reflect legal changes, technology updates, or changes to how we operate our services. We invite users to review this Policy regularly. When significant changes occur, we will notify users via prominent messages on the Site, email communication (if available), or other lawful mechanisms.

13. Contact

If you have any questions, concerns, or wish to exercise your privacy rights in connection with this Privacy Policy or the handling of your personal data, you may contact us at:

Email: [email protected]
Website: https://ukonlinemusicawards.com

We are dedicated to protecting your privacy and ensuring your data rights are honored in accordance with applicable data protection laws.